I recently purchased a card reader! I have been dealing with the Support structure, what i belive is absolutely poor service.
During the purchase of the card reader! I clearly indicated over 8 emails that i required the reader for a Festival. I sent through all the paperwork as required! Everytime i sent email i would be contacted by a different support consultant. I would indicate that I need the reader on the 15th June 2018. Not once during the 8 previous emails did anyone say the reader would not be available. On the 15th i got told by support that i could collect it on the Monday 18th,i also then received a call saying it would be delivered 20th. I then sent an email email again! Requesting a refund /cancelation of the reader. As the reader purpose was for the festival. Instead we had to run a festival bar! Over a 2 day period with no card facilities resulting in Major inconvince to customers! And loss in revenue. If this is the support structure with no communication.
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