User Guides


User Guide: Yoco Go


Getting Started


Switching on the Go

To switch on your Yoco Go card machine, press and hold the power-button-icon-512x512.png button for 5 seconds until the blue lights on the top left-hand side turn on and the screen displays "Hello".

Blue_light.png

To switch off your Yoco Go card machine press and hold the power button for 3 seconds. If your card machine is being charged it will not power off. 

NOTE: If your card machine is not used for more than 3 minutes, it will automatically go into Sleep Mode.

 

Pairing your Go to your smartphone or tablet

IMPORTANT: Before connecting your card machine to your smartphone/tablet, please make sure that you have a stable WiFi, 3G or LTE data connection. Learn more about why a stable internet connection is important.

You can connect your card machine using bluetooth pairing, to your iOS or Android smartphone/tablet with a few easy steps.

Watch this video for step-by-step instructions:

Steps to connect your Yoco Go to your smartphone/tablet: 

Android iOS
  1. Switch on the Yoco Go
  2. Turn on Bluetooth on your smartphone or tablet.
  3. Open the Yoco App, and select the Sell tab (navigation bar at the bottom)
  4. Enter a custom amount and tap Charge to pay the bill.
  5. Then select Card to Pay Bill
  6. Choose Find my Device; tap Connect on the card machine with the same S/N (serial number) that appears at the back of your card machine.
  7. Once selected please wait a few seconds for the card machine to automatically connect with your device.

  Please note: If your Yoco profile has more than one type of card machine linked to it you will be asked to select the type of card machine you would like to connect. Select the card machine type and wait a few seconds for the card machine to automatically connect with your device.

Troubleshooting

If you're experiencing trouble connecting your card machine to your device, here are some solutions you can try:
  • Make sure that you're connected to the internet, check that you have a stable internet/ 3G/ LTE/ data or WiFi connection on your phone or tablet. 
  • Please make sure you have enough battery charge by checking the on-screen indicator. Charge your card machine, if necessary, using the cable provided and a plug adapter into a wall socket or charging bank.
  • Try restarting the Yoco App:
    • On your Android device: Select the “Recent apps” button, usually at the bottom right on your phone, and swipe the Yoco app to the left or right. 
    • On your iOS device: double click on the home button and swipe up the Yoco app.  
  • Go to the bluetooth settings of your smartphone or tablet. Under paired devices, you can choose to forget/unpair the card machine. Once unpaired you can start the pairing process again.

Completing a test transaction

To help you get more familiar with your Yoco Go, we recommend processing a R15 test transaction. This will also allow you to experience your first payout from Yoco. Switch on your Yoco Go, open your Yoco App and select the Sell tab, enter R15 as the payment amount, and click Charge. You can process the payment using your own card by tapping, inserting, or swiping. You should receive your payout for this transaction in 1 – 2 business days, once your banking details have been verified by Yoco.

Accepting your first payment

Switch on your Yoco Go and open your Yoco app. On your Yoco App, select the Sell tab and enter an amount of R2.00 or higher and click Charge. The Yoco app will connect to your Yoco Go, and prompt payment with a card by either tapping, inserting or swiping. This is when you should hand the card machine to your customer. That’s it! You are now ready to start accepting card payments with the Yoco Go.

Refunds, sales history, tips, and receipts


Select your desired action from the list below:

  DISCOVER  how to set up and manage your store in the Yoco App 

Charging & cleaning tips 


Charging your Yoco Go

We have provided a micro USB charging cable in your launch kit which you can use to charge your Yoco Go card machine. Plug the smaller end into the card machine and then plug the other end into a power source such as a USB plug or a laptop. 

Please Note:

  • The card machine takes 1 hour to fully charge from a wall socket.
  • If you're unable to turn on your card machine, this may mean the battery is completely flat. Charge your card machine directly from a plug socket for an hour.
  • When the card machine’s battery is very low, an exclamation mark inside a triangle icon will display.
  • When the card machine is charging a red light will indicate this and a lightning bolt over a battery icon will be displayed.
  • Do not charge your Yoco card machine during electrical storms.

How long can I use a Yoco Go card machine on a full charge?

You can process approximately 500 transactions or 700 contactless transactions on your Yoco Go card machine after it has been fully charged. 

IMPORTANT: To maximise the life-span of your card machine we recommend charging from a plug socket in the wall. Use a branded USB plug with a surge-protector. Do not charge your card reader overnight as it will deteriorate the effectiveness of your battery over time.

 

Cleaning your Yoco Go

The Yoco Go card machine is made to endure general wear and tear and daily use. However, it must be treated with care for it to last. 

Here are some things you can do to ensure that your card machine stays well maintained:

        1. Regularly check both card slots to make sure they stay free of debris and dirt.
        2. Avoid charging your card machine overnight.
        3. Store your card machine in a cool place and avoid extreme temperatures.
        4. Due to the sensitive nature of the card machine, we encourage all merchants not to drop the card machine.
        5. Do not open or attempt to fix the machine as this will result in the machine going into an irreversible system tampered mode. 
        6. Avoid using the card machine near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).
        7. Yoco card machines are not waterproof - please avoid all contact with water and other liquids

The Yoco Go card machine comes with a 1-year manufacturer warranty, which covers any manufacturing defects from the day you receive it. 

Help us improve our Help Centre. Was this article helpful?