After Receiving Your Card Machine


Pairing your Yoco Go card machine with your phone or tablet


You can connect your card machine using Bluetooth pairing to your iOS or Android device with a few easy steps. Here's how:

IMPORTANT: Before pairing your card machine to your phone or tablet, please make sure that you have a stable internet, 3G or LTE data connection.

Android


You can pair your Yoco Go card machine directly from the Yoco App. Start by turning on your card machine by holding the power button for 5 seconds.

Connecting from the Yoco App

  1. Turn on Bluetooth on your mobile phone or tablet.
  2. On the Yoco App enter a custom amount  and tap Charge to pay the bill.
  3. Then select Card to Pay Bill
  4. Choose Find my Device; tap Connect on the card machine with the same S/N (serial number) that appears at the back of your card machine.
  5. Once selected please wait a few seconds for the card machine to automatically connect with your device.

Please note: If your Yoco profile has more than one type of card machine linked to it you will be asked to select the type of card machine you would like to connect. Select the card machine type and wait a few seconds for the card machine to automatically connect with your device.

iOS


  1. Turn on Bluetooth on your mobile phone or tablet.
  2. Turn on your Yoco Go card machine by holding the power button for 5 seconds.
  3. In the Yoco App enter a custom amount or select an item you’d like to sell and proceed by selecting charge to pay the bill.
  4. Then select Card to Pay Bill.
  5. On your iOS device, choose Find my Device.
  6. Tap Connect on the card machine with the S/N (serial number) that appears at the back of your Yoco Go card machine.

Troubleshooting


If you're experiencing trouble connecting your card machine to your device, here are some solutions you can try:

  • Make sure that you're connected to the internet, check that you have a stable internet/ 3G/ LTE/ data or WiFi connection on your phone or tablet. 
  • Please make sure you have enough battery charge by checking the on-screen indicator. Charge your card machine, if necessary, using the cable provided and a plug adapter into a wall socket or charging bank.
  • Try restarting the Yoco App:
    • On your Android device: Select the “Recent apps” button, usually at the bottom right on your phone, and swipe the Yoco app to the left or right. 
    • On your iOS device: double click on the home button and swipe up the Yoco app.  
  • Go to the bluetooth settings of your smartphone or tablet. Under paired devices you can chose to forget/unpair the card machine. Once unpaired you can start the pairing process again.

 

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