Before You've Received Your Reader


Where do I find my proof of payment?


If you selected EFT as your payment method, you need to email a proof of payment before you can receive your card machine.

A proof of payment can be a receipt (either a scan, a photo or a PDF) or a screenshot from your online bank, clearly showing the following:

  • Your details — we need to see your name and account number.
  • Our details — Yoco and our account number.
  • Date — when the transfer was initiated.
  • Amount — the amount that you sent us.
  • Reference — the reference you added to your transfer.

If you're not sure where to find your proof of payment, take a look at the instructions below for your bank:

ABSA


  1. Log into internet banking.
  2. Using the main menu,
    If you added Yoco as a beneficiary, go to Payments → View beneficiaries → Main, or
    - If you made a once off payment to Yoco, go to Payments → View once-off.
  3. Select Yoco from the drop down menu and click View.
  4. Select the payment you want proof of payment for by clicking the check box next to it and click Resend.
  5. On the next page, enter details as follows:
     - Resend Notice of this Payment(s) to beneficiary? = Check this option
     - Send it to = Email
     - E-mail Address = orders@yoco.co.za
     - Recipient name = Yoco - <YOUR_EMAIL_ADDRESS> (e.g. Yoco - me@mydomain.co.za)
  6. Click Next.
  7. Ensure the details displayed are correct and click Resend.
Or you can contact ABSA support for further assistance: 0860 008 600
 

CAPITEC


  1. Log into internet banking.
  2. Go to Payments menu.
  3. Go to Payment History.
  4. Select date range.
  5. View payment search results.
  6. Select payment to Yoco.
  7. Select I want to: Resend payment notification.
  8. Be sure proof of payment is sent to orders@yoco.co.za. 
Or you can contact Capitec support for further assistance: 0860 102 043
Capitec Support
 

FNB


  1.     Log into internet banking.
  2.     Click Pay from the horizontal menu at the top of the page.
  3.     Click History (under Pay Recipient).
  4.     Locate the payment to Yoco and click Send.
  5.     For Method, choose Email Address and enter orders@yoco.co.za.
  6.    Click Send at the bottom.
    OR
 
After locating the payment to Yoco in your Payment History, click Download and attach the downloaded PDF in an email to orders@yoco.co.za.
 
Or you can contact FNB support for further assistance: 087 575 9404
 

NEDBANK


  1.     Log into internet banking.
  2.     Using the main menu, navigate to: Payments → Beneficiary Payment History.
  3.     Select appropriate values from Beneficiary list and Beneficiary to display payments to Yoco.
  4.     Recent payments to Yoco will be displayed which you can either:
  •         Print and email to us as an attachment to orders@yoco.co.za.
  •        Email to us directly from within internet banking to orders@yoco.co.za.

Or you can contact Nedbank support for further assistance: 0860 555 111
Nedbank Support

STANDARD BANK


  1.     Log into internet banking.
  2.     From the menu at the top, click on the Payments tab.
  3.     Click Transaction History.
  4.     Select your search method (date range, amount, beneficiary, etc) and click View.
  5.     Find the payment to Yoco and either:
  •         Click the beneficiary name (Yoco) under the Beneficiary Name & Reference column.
  •         A new window will open showing your proof of payment.
  •         Send this to us by emailing it to orders@yoco.com.
        OR
 
  •         Click View under the 'Payment Confirmation' column.
  •         On the next page, enter details as follows:
            - Send payment confirmation = Select this.
            - Payment confirmation method = Email.
            - Recipient Name = “Yoco- <YOUR_EMAIL_ADDRESS>” (e.g. Yoco - me@mydomain.co.za).
            - Recipient Address = orders@yoco.com.

  •         Click Send payment confirmation to send payment confirmation to us via email.

Or you can contact Standard Bank support for further assistance: 0860 123 000
Standard Bank Support.

Help us improve our Help Centre. Was this article helpful?

Have more questions? Contact us now