Transacting with a Yoco Card Machine

How to refund a customer

It’s easy to process refunds with Yoco either through the Yoco App or Business Portal. If you’re using the Yoco Neo, you can refund your customers straight from your card machine.

  IMPORTANT: Only credit card transactions and cash payments can be refunded after the day payment is made. Debit cards can be reversed on the same day payment is received.

If you process the refund on the same day as the payment and before 7pm, then the refund will be instant. If you request the refund after 7pm, or the next day, your customer will receive their money back within 7 working days. 

Steps to process a refund

Yoco App  Business Portal  Yoco Neo Card Machine 

  1. Open the Yoco App
  2. Select History from the navigation bar at the bottom
  3. Select the transaction that you'd like to refund

  4. Scroll to Transactions and select the successful transaction. 
  5. Select Refund.

  6. Enter the email address or mobile number of the person that you'd like to send the refund notification to.

  7. Select a reason for your refund 

  8. Select Refund.

    Once your refund has been processed, a confirmation pop-up will display.

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