It’s easy to process refunds with Yoco either through the Yoco App or Business Portal. If you’re using the Yoco Neo, you can refund your customers straight from your card machine.
IMPORTANT: Only credit card transactions and cash payments can be refunded after the day payment is made. Debit cards can be reversed on the same day payment is received.
If you process the refund on the same day as the payment and before 7pm, then the refund will be instant. If you request the refund after 7pm, or the next day, your customer will receive their money back within 7 working days.
Steps to process a refund
- Open the Yoco App
- Select History from the navigation bar at the bottom
- Select the transaction that you'd like to refund
- Scroll to Transactions and select the successful transaction.
- Select Refund.
- Enter the email address or mobile number of the person that you'd like to send the refund notification to.
- Select a reason for your refund
- Select Refund.
Once your refund has been processed, a confirmation pop-up will display.
- Login to your Business Portal
- Select Sales And Refunds
- Select History
- Select the transaction that you'd like to refund
- Select Refund
- Select a reason for your refund
- Enter your password, and select Refund
- Once the refund has been successfully processed, a new transaction is added to your Sales History, with a status of Refund Approved.
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From the menu on the card machine, select "Sales History".
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Select the transaction you would like to process a refund for.
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Select "Refund".
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Enter the PIN, to approve the refund.
This PIN will be SMS’d to the mobile number linked to your Yoco account. If you’d like your staff to process refunds, you can share the refund PIN with them. You can also request a new PIN by selecting “Get PIN” -
Select a reason for your refund
Reasons include accidental charge, incorrect Amount, refunded goods, service not delivered. -
Select the ‘Refund’ button.
Once a refund has been submitted, it can take up to 2 days before the funds are paid into your customer’s bank account