You can process a refund easily via your Business Portal. To process it, log into the Business Portal, select Sales And Refunds, and then History. Once there, select the transaction you'd like to process a refund on. A transaction detail panel will open from the right.
IMPORTANT: Refunds on debit cards can only be processed on the same day. Refunds on credit cards can be done on any day, but the refund can take up to from 3 to 7 business days to reflect in your customers' account.
How to process the refund
- Select Refund.
- On the next screen, choose the reason for the refund.
- Enter your password, and select Process refund.
- Once the refund has been successfully processed, the refund icon will display in front of the transaction in your main transaction history screen.
FIND OUT how to process a refund via our mobile apps.