Business Portal: Sales and Refunds


PORTAL: How to refund a customer


You can process a refund easily via your Business Portal. To process it, log into the Business Portal, select Sales And Refunds, and then History. Once there, select the transaction you'd like to process a refund on. A transaction detail panel will open from the right.

  IMPORTANT: Refunds on debit cards can only be processed on the same day. Refunds on credit cards can be done on any day, but the refund can take up to from 3 to 7 business days to reflect in your customers' account.

How to process the refund


  1. Select Refund.

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  2. On the next screen, choose the reason for the refund.

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  3. Enter your password, and select Process refund.
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  4. Once the refund has been successfully processed, the refund icon will display in front of the transaction in your main transaction history screen.

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  FIND OUT how to process a refund via our mobile apps.

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