Bluetooth Card Machines

Troubleshooting for the Yoco Pro, Yoco Go, and Yoco Lite card machines.

My card machine's keypad isn't working

If your card machines keypad isn't working, ask yourself the following:

  Has anything been spilt on the machine? Is the machine sticky?

  Is only one button affected, or numerous ones?

  Did a customer highlight the issue e.g. when entering their pin they experienced problems?

We'd recommend:

  1. Set up the tip option on either the mobile app or the Business Portal.
  2. Start a test transaction of R1.00
  3. When the card machine displays 'Would you like to enter a Tip amount?', try every button, 1 through to 9 to see if the keys are pushing. 

  IMPORTANT: If the keypad is faulty please get in touch with us. If your machine is still covered under the warranty, and nothing has been spilt on the machine, we'll organise a replacement.

  CHECK OUT our card machine policies.

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