If your card reader's keypad isn't working, ask yourself the following:
Has anything been spilt on the reader? Is the reader sticky?
Is only one button affected, or numerous ones?
Did a customer highlight the issue e.g. when entering their pin they experienced problems?
- Set up the tip option on either the mobile app or the Business Portal.
- Start a test transaction of R1.00
- When the card reader displays 'Would you like to enter a Tip amount?', try every button, 1 through to 9 to see if the keys are pushing.
IMPORTANT: If the keypad is faulty please get in touch with us. If your reader is still covered under the 1-year warranty (from the date you received it), and nothing has been spilt on the reader, we'll organise a replacement.
CHECK OUT our card reader policies.