Wireless Card Readers


My Wireless Card Reader keypad isn't working


If your card reader's keypad isn't working, ask yourself the following:

  Has anything been spilt on the reader? Is the reader sticky?

  Is only one button affected, or numerous ones?

  Did a customer highlight the issue e.g. when entering their pin they experienced problems?

We'd recommend:

  1. Set up the tip option on either the mobile app or the Business Portal.
  2. Start a test transaction of R1.00
  3. When the card reader displays 'Would you like to enter a Tip amount?', try every button, 1 through to 9 to see if the keys are pushing. 

  IMPORTANT: If the keypad is faulty please get in touch with us. If your reader is still covered under the 1-year warranty (from the date you received it), and nothing has been spilt on the reader, we'll organise a replacement.

  CHECK OUT our card reader policies.

Help us improve our Help Centre. Was this article helpful?

Have more questions? Contact us now