Bluetooth Card Machines

Troubleshooting for the Yoco Pro, Yoco Go, and Yoco Lite card machines.


My card machine isn't charging or holding a charge


The following symbols will display on your machine to indicate the battery and charging status:

Yoco_Charging.png

If you're experiencing battery-related issues, here are a few troubleshooting tips:

Yoco Pro Yoco Go Yoco Lite

My Pro card machine isn't charging


To see if your card machine is charging there are two identifiers:

  1. The battery charging symbol on the machine screen.  
  2. The red light, located next to the charging port.

If the battery charging symbol isn't displaying, or the red light isn't flashing, try charging your card machine using a different charging cable, and from a different plug point.

If that doesn't solve the problem, it's likely that something is not working inside the machine. If your card machine is still within its warranty period (from the day you received it) please contact our support team via Live Chat directly from our website or help centre, and we'll arrange for a replacement.

  IMPORTANT: Please don't keep the machine charging 24/7 as this degrades the battery. The machine will be fully charged after 3-4 hours plugged into a wall socket.

My card machine isn't holding a charge


Your Yoco card machine takes 3-4 hours to fully charge from a wall socket. If your Pro isn't holding its charge, here are some troubleshooting tips to try:

  1. Charge your card machine until full (3-4 hours).

    Please check how long you're charging the card machine. Only remove it from charge once the fully charged battery symbol displays. We do not recommend keeping the machine charging 24/7 as this will degrade the battery.
  2. Is the card machine in Sleep Mode?

    When the card machine is not in use for 30 seconds, it will go into Sleep Mode. You can check if it's in sleep mode by pressing the green tick button. If the screen awakens, then the card machine was in Sleep Mode. The battery will slowly drain in Sleep Mode and this is intended for use during the day.

    If you don't intend to use your card machine for a long period (1 day+), we recommend fully shutting down the machine. To shut it down, hold the power button until the screen displays Shutting Down.

    If your battery is not holding its charge and the card machine is permanently left to go to Sleep Mode, please try shutting it down in between use.

If you're charging your card machine for 3-4 hours from a wall plug socket, shutting it down between use, and the battery is not lasting, please contact our support team via Live Chat directly from our website or help centre, and we'll arrange for a replacement if your machine is still within its 1-year warranty (from the day you received it).

Battery charging tips 


    • The card machine takes 3-4 hours to fully charge from a wall socket.
    • If you're unable to turn on your machine, this may mean that the battery is completely flat. Try charge your card machine from a plug socket for a few hours.
    • When the machine's battery is very low, the exclamation mark inside a triangle icon will display.
    • When the machine is charging, you'll see a red light on top and a lightning bolt over the battery icon will display.
    • When the machine has fully charged, the fully charged battery icon will display.

 

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