General Enquiries


I've sold my card reader/ business. What's next?


There are two possible options with transferring a Yoco account. Either you have:

  1. Sold your reader
  2. Sold your business

Depending on your situation, there are different requirements to complete the reader transfer. Please have a read through below.

I have sold my reader. What's next?


If you are a Sole Proprietor/Individual, or a Registered Business that has sold your reader to another entity this section is for you!

Did you know we have a buy-back scheme and will refund 40-60%* of the monies received after assessment of the reader. Please contact support@yoco.co.za. for guidance on the buy-back process.

If not, we require the following to complete a reader transfer: 

  1. The new business needs to complete a new application on our website: signup.yoco.co.za and select 'EFT' payment option. No payment will be required by us, but this needs to be chosen in order for the application to be saved.
  2. Written consent from you, original owner giving permission for the new owner to take over ownership of the reader. This needs to be completed on a company letter head: include names, business names and the serial number of the reader format xxx-xxxxxx & be signed. Please find attached draft and kindly email this to support@yoco.co.za.
  1. The Onboarding Team will then process the new application. If there are any vetting queries, our Vetting team will be in contact with the new owner.
  2. Once the Vetting checks have been completed, the reader will be transferred to the new business. 
  3. The team will be emailing you to confirm that the reader has been reassigned to the new business. 
  4. Final steps: We will require a bank account and FICA documents for the new owner.

  IMPORTANT: Please note only working readers can be transferred or bought back. Yoco also accepts no responsibility for the condition of the reader that is sold to the new owner.

I have sold my Business. What's next?


If you are a Registered Business, and have sold your business entity to another individual this section is for you! Please note we may request updated CIPC documents to validate the business sale.

If you would like to complete an internal transfer, please complete the following points to complete an internal transfer:

  1. Written consent from you, original owner giving permission for the new owner to take over ownership of the reader. This needs to be completed on a company letter head: include names, business names and the serial number of the reader format xxx-xxxxxx & be signed. Please find attached draft and kindly email this to support@yoco.co.za.
  1. The vetting team will process the application.If there are any vetting queries, our Vetting team will be in contact with the new owner.
  2. Once the Vetting checks have been completed, the reader will be transferred to the new business. 
  3. The team will be emailing you to confirm that the Business owner has been changed to the new owner. 
  4. Final step, we will require a clear photograph of the new owner's ID document to be emailed through to fica@yoco.co.za.

  IMPORTANT: Please note only working readers can be transferred or bought back. Yoco also accepts no responsibility for the condition of the reader that is sold to the new owner.

 

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