iKentoo / TabletPoS

How to process refunds in iKentoo

The way in which you process refunds in iKentoo with Yoco depends on the version of iKentoo that you're on.

  1. If you are using any version of iKentoo below 2.0.51 you'll have to process refunds on the Yoco Point of Sale app.
  2. If you are using any version of iKentoo above 2.0.51, you can process refunds on the iKentoo app itself.

  FIND OUT how to process a refund on the Yoco Point of Sale app.

How to process refunds in the latest version of iKentoo (v2.0.51 and above).

  1. When your customer requests a refund, go to the drop-down menu in the top right hand corner of the iKentoo app.

  2. Select Payments and you'll see a list of your recently completed (and open) transactions.

  3. Select the transaction that you'd like to refund.

  4. Select Go to receipt on the pop-up.

  5. Once you're on the receipt, select the red button on the left-hand side which displays Void Receipt. You'll be prompted to confirm this action.

  6. Once you've confirmed the cancellation, a pop-up will display prompting you to enter your Yoco manager login details to authorise the refund. Enter the details and select Authorise.

  7. Once the refund has been authorised, you'll see a confirmation in Ikentoo that the refund has been processed.
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