If you are experiencing issues connecting your card reader to your device please follow these steps.
IMPORTANT: You can only pair your card reader to one device at a time.
Make sure you're connected to the internet
Before pairing your reader to your phone or tablet, please make sure that you have a stable internet/ 3G/ LTE/ data connection on your device.
Check the battery level of the card reader
If you have a strong internet connection, please make sure you have enough battery charge by checking the on-screen indicator. If the battery is under 25% the app will show a Low Battery error. Charge your card reader if necessary, using the cable provided and a plug adapter into a wall.
Restart the Yoco App
If the battery level is fine, please restart your Yoco app:
IOS : Press the home button twice. Find the Yoco app and swipe it upwards.
Android : Select the “Recent apps” button, usually at the bottom right on your phone, and swipe the Yoco app to the left or right.
Re-open the app as normal and retry a test transaction to check if the reader connects
Repair the reader
If restarting the app wasn't successful, Unpair your device and the card reader by going into your Bluetooth settings and clicking on Miura [Serial number]:
Android : + Unpair
IOS : + Forget
Once unpaired, go back into the app to the following location: Menu -> Settings -> Card reader and then repair the card reader and device.
FIND OUT how to pair your card reader to your device.
Reset the card reader
To reset your card reader, insert a flat-headed object (e.g. earring or paperclip) into the reset hole next to the power button. A menu will be displayed.
You now have 3 options:
- Power up as normal - This is the same as switching the device on and off.
- System restore - This restores the software on the device.
- Total factory reset - Please only choose this option if a Yoco Support team member advises you to. We would not recommend you complete a total factory reset regularly on the readers. This resets all hardware configuration and software on the reader and should only be used when the other options do not help solve the issue.
Your account will continue to work with the reader regardless of the option you choose. The card reader may, however, require time to update its software after a system restore or factory reset.
IMPORTANT: Please only complete an Option 3 reset if a Yoco Support Staff member asks you to. We highly advise against repetitively resetting the reader to its factory settings.