Bluetooth Card Machines

Troubleshooting for the Yoco Pro, Yoco Go, and Yoco Lite card machines.


My card machine won't pair (connect) to my smartphone/tablet


If you are experiencing issues connecting your card machine to your smartphone or tablet, this could likely be a Bluetooth related.

How does Bluetooth Work?


yoco_point_of_sale_software_bluetooth.png

Bluetooth allows devices, like cell phones, printers, computers, and other gadgets to link to each other over relatively short distances, using wireless (radio wave) technology. In short, Bluetooth allows your smartphone or tablet to "talk" to your Yoco Card Machine.

Bluetooth and WiFi are complementary technologies that are used for different needs: unlike Bluetooth, WiFi allows devices to share larger amounts of data at greater distances, with increased security and power supply needs.

Troubleshooting Bluetooth pairing issues


If you are experiencing issues connecting your card machine to your smartphone or tablet, please follow these steps to troubleshoot:

  IMPORTANT: Please note that you can only connect your card machine to one smartphone/tablet at a time.

  1. Make sure you're connected to the internet


    Before pairing your card machine to your smartphone or tablet, please make sure that you have a stable internet connection on your smartphone or tablet.

  2. Check the battery level of the card machine


    If you have a stable internet connection, please make sure you have enough battery charge by checking the on-screen indicator. If the battery is under 25%, charge your card machine before continuing to troubleshoot. To charge your Yoco card machine, use the cable provided and a plug adapter into a wall.

  3. Restart the Yoco App


    Once your card machine is charged, please restart your Yoco App:

    IOS
    Depending on the model of iPhone you have, there are two ways to reset an app:
    1. If your iPhone has a home button: Press the home button twice. This will launch what is called an app switcher. Find the screenshot of the Yoco App (by scrolling left and right) and swipe it upwards. This will close the app.
    2. If your iPhone has no physical home button: Swipe up from the bottom of the screen and pause momentarily to launch the App Switcher. Find the screenshot of the Yoco App (by scrolling left and right) and swipe it upwards. This will close the app.

    Android
    1. Swipe up from the bottom of the screen.
    2. Tap the small square icon on the bottom of the screen.
    3. Press the physical button on the bottom of your phone or tablet that looks like two overlapping rectangles. You might not see it light up until you press in that area next to the Home button. On Samsung Galaxy devices, press the Recent Apps button to the left of the Home button.


    Find the screenshot of the
    Yoco App (by scrolling left and right) and swipe it upwards. This will close the app. Re-open the app as normal and try a R2.00 test transaction, to check if the card machine connects.

    If it connects, your troubleshooting is complete. If not, continue on to step 4 below.   

     

  4. Re-pair the card machine


    If restarting the app wasn't successful, disconnect the card machine from the current smartphone/tablet:

    1. Open the Bluetooth settings on the smartphone/tablet which is currently connected to your card machine.
    2. Select the card machine from the list of devices, and tap the "i" icon  
    3. Select ‘Forget This Device’ (if iOS) or ‘Unpair’ (if Android).

    Once unpaired, turn off both the smartphone/tablet and Yoco card machine and then reattempt pairing them. Switch on your Yoco card machine and smartphone/tablet. Open the Yoco App. In the bottom right hand corner, select: More -> Settings -> Card machine. Follow the prompts in the app to complete the pairing process.


  5. Reset the card machine


To reset your card machine, please follow the steps for your specific card machine in Resetting your Yoco Card Machine. 

 

Still not connecting?Please contact our support team via Live Chat directly from our website or help centre for some help.

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