Bluetooth Card Machines

Troubleshooting for the Yoco Pro, Yoco Go, and Yoco Lite card machines.

Switch your card machine to a different smartphone/tablet

  IMPORTANT: You can only pair your Yoco Card Machine to one smartphone/tablet at a time. Please make sure you disconnect the card machine on all devices before trying to connect to a new device.


Disconnect the card machine from the current smartphone/tablet:

  1. Open the Bluetooth settings on the smartphone/tablet which is currently connected to your card machine.
  2. Select the card machine from the list of devices, and tap the "i" icon 
  3. Select ‘Forget This Device’ (if iOS) or ‘Unpair’ (if Android).
    This will remove your card machine from your smartphone/tablet’s connection history.

Connect the card machine to the new smartphone/tablet:

  1. Press the green tick on the card machine once.
  2. Open the Yoco App.
  3. Select "More" from the bottom navigation bar
  4. Select "Settings"
  5. Select "Card Machine"
  6. Follow the prompts in the app to complete the pairing process or follow the steps here.
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