Card Machines

My Wireless Card Reader isn't reading chip cards

If your Wireless Card Reader isn't reading chip cards, here are some troubleshooting tips that might help fix the problem:

  1. First, please make sure you're entering the card into the reader the correct way around. The card should be facing up, numbers visible with the chip inside the card reader as illustrated below.

  2. If you're definitely entering the card correctly and the reader is still not reading chip cards, please retry the transaction with a different card. The chips on cards wear down with constant use and can also get damaged.
  3. If a new card is also not working, please take a torch or bright light, and look inside of the reader slot, to see if there is anything stuck inside.

      IMPORTANT: Card readers carried loose in bags can get paper, tissue or tiny objects stuck inside of them. If there is something inside, please try and remove it very gently.

  4. If you've tried a new card, and nothing is stuck inside the reader slot, and it's still not working, please get in touch with us. If your reader is still under its 1-year warranty (from the date you received it), we'll organise a replacement.

      CHECK OUT our card reader policies.

Help us improve our Help Centre. Was this article helpful?

Have more questions? Contact us now