Before You've Signed Up


Delivery time frames: How long will my order take to arrive?


We use a variety of delivery methods to make things convenient for you. You can get your Yoco card machine/s in the following ways:

Courier


When do you deliver? - CCD (National)

Our couriers will arrange a time slot to deliver from Monday to Friday between 08h00 - 17h00.

   Main Centres: 1-hour time slot

   Outlying areas: 2-hour time slot

   Regional areas: 4-hour time slot

Please note that in order to receive your card machine, the Yoco account holder needs to be present with their ID so the courier can confirm their identity. If the documents are not available the delivery will have to be rescheduled and the card machine will be returned to our office. All documents must be certified. If not, our courier can verify the documents if the originals are present.


Can you deliver after hours and on weekends?

Unfortunately not. If you urgently require a Saturday delivery we may be able to arrange a pick-up, depending on location. Please note that you will incur weekend delivery charges, which may be expensive.


Can you deliver on public holidays?

Unfortunately not. 


How can I verify the courier?

CCD National deliveries: The courier will be use an unmarked motor vehicle for the appointment, wear a uniform of gray and purple CCD shirt with black trousers and carry a CCD Couriers identification card.


Pick-up


How long will my order take to arrive?

  Pargo Collection

You'll receive an SMS when your card machine is ready for collection. Please take your phone with the original SMS and ID to verify your identity for collection.

Delivery time to the Pargo point is 3-7 working days depending on the location.

  IMPORTANT: Please note that for pickups we'll need you to upload FICA documents. For more information about FICA please check out this article.

When do you deliver?

These delivery times are estimations. To find out accurate delivery times for your area, please get in touch with us.


Can you deliver on public holidays?

Unfortunately not. 


Can I collect my order from your office?

Absolutely! You're more than welcome to come to our offices and collect your order. We're based at 56 Shortmarket Street, Cape Town CBD; and 30 4th Ave (Shop 6), Parkhurst, Randburg, Johannesburg. Please bring your FICA documents when you come and collect.

If you wish to change your delivery/ collection method, please get in touch with our Logistics Teams, or contact us on 087 550 YOCO (9626) so we can prepare your card machine. Check our contact us page for detailed directions to our Cape Town and Johannesburg stores.


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