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Getting Started

A guide for FAQs, signing-up, receiving your card machine and starting to use Yoco.

Using Yoco

From how to transact with Yoco, online payments, and tracking sales, to managing products with Yoco’s App.

My Yoco Profile

Change bank details or account info, refer a friend, reset your password, and verify documents.

Business Tools

Business tools from Yoco that help your business thrive. Includes Yoco Capital and Integrations.

General Business Admin

Tools and guidance for running a business in South Africa.

Troubleshooting

Stuck? Having trouble with something? We'd like to help.

Looking for something specific?

Search our Help Centre using keywords, topics or questions.

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Featured articles

Which card machine is right for my business?
Yoco has three card machines to choose from, the Yoco Go, the Yoco Neo, and the Yoco Pro, each with different features to cater to different business needs. Use this as a guide to determining which card machine is best suited for you and your business. The Yoco Go Best suited for market vend...
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Payout Guidelines
All card transactions processed through Yoco are paid directly into your bank account! You provided the bank details for this account in your Yoco Business Portal. What must I do to receive my first payout? For us to complete your first payout, you would need to have: Provided us with your ban...
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How we check and verify your bank account
When you first sign up as a Yoco merchant, you will be asked to enter your bank details, this is so that your funds can be paid out to you. Once we've verified your bank account, you can change it at any time via the Yoco Business Portal or the Yoco App. How Yoco checks and verifies your bank acc...
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FICA (What do you need to submit to Yoco to verify your identity?)
The Financial Intelligence Centre Act (38 of 2001) or ‘FICA’ was introduced to help fight financial crimes such as money laundering and the financing of terrorist activities. The Act requires Yoco to identify persons correctly or, to ‘FICA’ the person, through verifying or obtaining proof of a...
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Add or change your bank account details for payouts
You can easily add or edit your banking details at any time, via the Yoco App or the Yoco Business Portal. Business Portal Yoco App If you signed up as a Sole Proprietor When logged into your Business Portal, select Business Settings from the menu. Select the correct checkbox: a. I own t...
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User Guide: Yoco Neo
IMPORTANT: The features mentioned below are accurate for the most up to date version of the Yoco Neo software. Find out how to check for updates below. Getting Started Switching on the Neo Switch on the Yoco Neo by pressing the power button (1). You will then be presented with a “Hello” wel...
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How to connect (pair) your Bluetooth card machine with the Yoco App
You can connect your Yoco bluetooth card machine using Bluetooth pairing, to your iOS or Android smartphone/tablet with a few easy steps. IMPORTANT: Before connecting your card machine to your smartphone/tablet, please make sure that you have a stable WiFi, 3G or LTE data connection. Learn more ...
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Why did my payment fail?
It can be really frustrating when a payment fails. In this article, we have summarised some of the most common reasons why a payment may fail so that you can understand what happened and try to prevent it from happening again. Did your card machine get disconnected? The Go, Pro, and Lite card ma...
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